http://www.geebo.com Copyright 1999-2009 Geebo, Inc. All Rights Reserved Sat, 21 Nov 2009 00:11:09 GMT what you need, when you want it...geebo http://www.geebo.com/im/glogo1.jpg http://www.geboo.com 120 215 what you need, when you want it...geebo http://www.geebo.com/atl.cgi?ct=7&md=2&id=35593 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35593 Shonell D Jenkins 3494 Brookfield Lane 404-288-2388 Babynell1027@yahoo.com Objective: To enlighten, uplift and develop on a consistent bases while obtaining knowledge and building personal and financial growth and stability! Experience: Resort Services Inc (warehouse) Aug 2008-Aug 2009 I was pressing table cloth and sorting out hotel and hospital linen, and inventory. Movement Sales (sale rep) March 2008-July2008 I was going door to door and different company selling magazines. McDonald�s (food services) March 2007- Feb 2008 I was a cashier, and performing customers services. Wal-Mart (sales) Oct 2006-March 2007 I was a cashier, performing customer services and a stocker. Liz Claiborne (retail) Sept 2004- Sept 2006 I was a cashier, stocker, and doing inventory. I have strong computer skills, in excel, word, and publisher. Education: Bamberg Job Corp Center July 2003- Jan 2005 I have my certificate of Business Technology. Battery Creek High School July 1998- May 2001 I have my High School Diploma. Activities: Vice president of student counselor (Bamberg Job Corp Center) Volunteer at Bay View Nursing Center Volunteer at Carter 1 Day Care Received Employee of the Month award http://www.geebo.com/atl.cgi?ct=7&md=2&id=35588 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35588 Briana Smith (404) 551-7498 � brianawysmith@yahoo.com Success, I believe rests in one�s ability to join the strategic with the tactical, to understand the service industry, to successfully improve customer service, and to construct a sturdy and dedicated workforce. No solitary function is responsible for performance. It is the combination of all functions and the joint strength of the management team that makes things happen. I am interested in the Customer Service/Office Clerk position. My enclosed r�sum� outlines my growing years of expertise within the service industry. Highlights include the following: �Customer and Personal Service � Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. �Clerical � Knowledge of administrative and clerical procedures and systems such as bookkeeping, managing files and records, and other office procedures and terminology. �Establishing and Maintaining Interpersonal Relationships � Developing constructive and cooperative working relationships with others, and maintaining them over time. My experience in the industry is solid, my knowledge is progressive and my skills would be a great addition to your workforce. Sincerely, Briana W. Smith Briana Smith (404) 551-7498 � brianawysmith@yahoo.com Seeking position as� CUSTOMER SERVICE REPRESENTATIVE/GENERAL CLERK A highly energetic, personable, and results-oriented team player with outstanding production skills. Offering years of growing success in fast-track manufacturing environments. � Time Management � Social Perceptiveness � Problem Sensitivity � Deductive Reasoning � Customer Service � Client Relations � Detail Oriented � General Office � Problem Solving � Organizational Abilities � Attention to Detail � Communication Skills � Highly Reliable � Type 40 WPM Computer Skills: Windows Operating Systems, Microsoft Office (Word, Excel, Access, and PowerPoint) CORE STRENGTHS �Customer Service� � Resolved customer inquiries and complaints regarding the store and merchandise � Entered detailed call information into tracking system to be resolved by management � Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices � Recommend, selected, and assisted locating or obtaining merchandise based on customer needs �Cashier� � Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits � Maintained clean and orderly work environment � Greeted customers and ascertain what each customer wanted or needed � Described merchandise and explain use, operation, and care of merchandise to customers �Medical Records Clerk� � Maintained patients medical files including photocopying records and documents for claims � Collected information to create new files for new patients � Discretely handled sensitive information to maintain patient confidentiality � Maintained paper files for computerized system WORK HISTORY Sears Holding Corporation, Round Rock, Texas, Customer Service Representative/Lead 8/07-3/09 Wal-Mart, Newnan, Georgia, Cashier 8/06-3/07 Douglas Community Service Board, Austell, Georgia, Medical Records Clerk 8/03-8/05 EDUCATION Georgia Military College, Fairburn, Georgia, Business Administration 8/06 - present Austin Community College, Austin, Texas, Business Administration 8/08-12/08 References Available Upon Request http://www.geebo.com/atl.cgi?ct=7&md=2&id=35574 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35574 � A process focused and detail oriented individual with 11+ years of experience in Quality Assurance, Testing, Writing Test Scripts, Performing Regression Analysis, Data Integrity testing, Technical/Help Documentation Writing, Project management, and support. � Proven track record in establishing and improving Quality Assurance departments, and defining software development processes and procedures. � Over 5+ yrs. exp. in designing, writing & implementing test plans. A major contributor to software development teams in development of many shrink-wrapped, enterprise, and web based products. � Excellent, interpersonal and communication skills. � Very proficient in using Tools like Win Runner, Load Runner Test director, Mercury QTP and Quality Control Etc. Have Experience facilitating documentation of business requirements, User Manual, creating/executing test scripts, logging defects and performing regression analysis. Have Big 5 Consulting experience. � Strong Techno-Functional consultant performing testing, analysis, design and development of Siebel solutions over 8 years and with consolidated IT experience of 10 years http://www.geebo.com/atl.cgi?ct=7&md=2&id=35508 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35508 MELINDA D. NEWTON 2250 Remington Court Marietta, Georgia 30066 (770) 591-4924 newton.mindy@gmail.com MARKETING MANAGER Dynamic, results-oriented Marketing Manager with exceptional background in the implementation of sales programs, including branding, promotional programs, and incentive programs. Proven track record of providing comprehensive training on product and services to better address the needs of clients. Expertise in public relations and marketing communications targeted at desired audiences. Background in analyzing return on investments and reducing company costs in areas such as trade shows, promotions, and sales materials. Exceptional ability to create sales materials and collaborate with outside agencies to achieve marketing goals and objectives. CORE COMPETENCIES Strategic Planning Public Relations Sales Training Marketing Communications Program Development Market Analysis Incentive Programs Lead Generation PROFESSIONAL HISTORY Cisco Systems/GTS America, Atlanta, Georgia (2007 to Present) Cisco creates unprecedented value and opportunity for customers, employees, investors and ecosystem partners. Cisco Systems has become the worldwide leader in networking by utilizing the latest technologies. Marketing Programs Specialist Collaborate with inside sales team and more than 70 inside sales managers to develop and implement monthly marketing promotions through the development of strategic campaigns. Train and coach inside sales account managers on sales and marketing tools, programs, and promotions by utilizing exceptional industry experience. Analyze market trends and communicate results to management. Managed program content with product management and sales teams to deliver all materials by deadline dates. Key Accomplishments: Achieved a 100% participation rate for OnDemand Marketing Tool use for Atlanta site. Managed sales floor daily activities on a monthly basis resulting in an average increased pipeline of between $5 and $8 million for the Atlanta teams. Recognized for outstanding industry knowledge including skills acquired through the completion of Cisco Technical Training. ILC, Atlanta, Georgia (2006 to 2007) ILC is a Software 500 Company that provides network control software for commercial and government applications in the telecommunications, satellite and broadcast industries. Marketing Manager Developed and implemented key marketing and communications plans to expand client base and increase revenue. Assumed essential management functions including trade show management, email marketing, and collateral development. Promoted open lines of communication within the organization including corporate and internal communication to sales team. Developed and managed all email campaigns through the identification of key audiences and developing applicable messages. Coordinated quarterly sales training schedules to ensure that individuals are current on product and service offerings. Managed global trade show participation and speaking engagements for the organization. FrontLine Technologies, Norcross, Georgia (2006) Contract Work Developed communications and branding plan for the organization. Recognized for outstanding contributions to the organization including the creation of sales presentations, design of collateral, and creation of lead generation processes to help increase sales. Tellermate, Inc., Atlanta, Georgia (2004 to 2005) Tellermate, Inc. provides cash management systems for the retail, financial, and food service industries. Marketing Manager Developed and executed all communications plans to channel marketers including monthly newsletters, joint marketing projects, and events and sales training. Provided trade show management, including advertising and public relations. Engaged in collateral development and established corporate and internal communications to sales team. Oversaw internal teams and external agencies and vendors during creative production. Tellermate, Inc., continued: Key Accomplishments: Analyzed and presented all return on investments for company marketing initiatives through the management of financial documentation including a marketing budget of $200,000. Leica Geosystems GIS & Mapping, LLC., Atlanta, Georgia (2003 to 2004) Leica Geosystems GIS & Mapping is recognized as an expert in geospatial imaging. Its hardware and software products power the Geospatial Imaging Chain�. Georgia Promotions Manager Created and managed all internal and external promotional programs and campaigns through internal and external marketing communications, collateral development, lead generation programs, and promotional program management. Coordinated product launches, user group meetings, and worldwide events. Executed new branding strategy through internal and external advertising, promotional programs, and seminars. Key Accomplishments: Designed and implemented processes for advertising submissions and trade show participations resulting in reduced costs for contracts and exhibit space. Managed a promotional marketing budget of more than $750,000 and analyzed and presented cost analyses as well as return on investments for marketing and promotional programs. Rock Tenn Company, Norcross, Georgia (1998 to 2002) RockTenn is a leading North American producer of paperboard, containerboard, consumer and corrugated packaging and merchandising displays with more than 90 facilities in the United States, Canada, Mexico, Chile and Argentina. Marketing Manager Served as in-house marketing agency for nine divisions and assumed management functions including marketing communications and collateral development, lead generation programs, market research, incentive program management, and trade show management. Created content for a quarterly internal employee magazine as well as the company website. Developed strategic communications plan and new marketing collateral for partition division�s new product lines. Key Accomplishments: Increased leads by over $12 million in sales over a two year period by redeveloping internal promotional program, including authoring a communications guide and providing comprehensive training to the sales force. Managed participation in over 35 corporate trade shows and created process to improve responses to sales leads and decrease costs by 10%. ADDITIONAL PROFESSIONAL EXPERIENCE Focal Point Architectural Products, Inc., Atlanta, Georgia�Marketing Services Manager (1997 to 1998) Aladan Corporation/London International, Norcross, Georgia�Assistant Brand Manager (1994 to 1997) Georgia-Pacific Corporation, Atlanta Georgia� Assoc. Market Development Manager (1990 to 1994) EDUCATION Bachelor�s Degree in English and Communications Clemson University, Clemson, South Carolina Technology Skills: Microsoft Office Suite Graphics Programs Adobe Photoshop Saleforce.com Lexis Nexis Publisher http://www.geebo.com/atl.cgi?ct=7&md=2&id=35475 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35475 I just turn 19 im a really good hard workin kid. When i get handed a job ill finish it quick and how it should be done. Im a really quick learner and can really excel at my job. I tend to help other people that struggle cause if one slows down it hurts us all. I really need a job so i can help m mom so we wont lose our house and have food in our stomachs, cause shes disabled. But i dont have my HSD or GED cause i dropped outta school to help my mom cause she got really sick. But i hope that if you read this you can really help me out. Thank you. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35470 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35470 Mona Price 604 Tree Mountain Parkway Stone Mountain, GA 678-973-3702 Monalissa97@yahoo.com Objective To obtain a position, which offers a diversified working environment with the opportunity to demonstrate my varied skills and abilities and contribute to growth of the organization. Experience Target Corporation Tucker, GA Guest Service 11/2002 to 02/2009 .Cashier �Sales Floor �Credit Card Applications Risk Management Alternatives Doraville , GA Collector 01/2001 to 07/2002 �Negotiated payments over the phone in a in-bound and out-bound call center �Resolved customer complaints �Trained new employees on policies for payment negotiation �Processed various forms of payments Philadelphia Comprehensive Day Care Philadelphia , PA Teacher's Assistant 06/1998 to 07/2000 �Assisted Teacher's with daily task �Developed daily lesson plans �Supervised 20-30 children daily The School District Of Philadelphia Philadelphia , PA Teacher's Assistant 05/1997 to 05/1998 � Collaborated with Teacher's to monitor classroom activities �Maintained a positive and productive environment �Developed daily lesson plans Sears Roebuck and Company Trevose , PA Collector 12/1992 to 10/1994 �Negotiated payments in a in-bound and out-bound call center .Resolved customer service complaints Reconciled accounts �Trained new employees on procedures and policies for payment negotiation Education The Community College Of Philadelphia Philadelphia , PA Pending( A.S. Mental Health Social Services) 1995-1998 �Mental Health Social Services �Computers The Center For Innovative Training And Education Philadelphia , PA Certificate ( Computers) 1991-1992 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35460 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35460 SHAWNEEZE P. ROBBINS 3000 Stone Hogan Connector * Apt. L -7 Atlanta, Georgia 30331 H) 404 � 346- 3064 / C) 770 � 885 - 0965 Email: shawneeze.robbins@hotmail.com EDUCATION Frederick Douglass High August, 2000- May, 2004 Diploma Atlanta, Georgia WORK EXPERIENCE Equipment Processor October, 2006 - January, 2009 Gate Gourment Atlanta, Georgia � Ensures quality production standards are followed and maintained � Responsible for safety, quality and compliance with customer specifications � Ensures airline diagrams and sample meals are accurate according to the airline specifications � Completes required requisitions for the Storeroom to ensure adequate supply is maintained Aviation Service Duty Lead August, 2005 � December 2006 Aramark Aviation Atlanta, Georgia � Responsible for directing and coordinating all cabin cleaning services for major airlines � Oversee staffing, scheduling and supervision of the hourly staff as well as training and development � Manages a significant portion of unit's operation with the support of the Food Service Director � Ensures that requirements for appropriate sanitation and safety levels in respective areas are met Bank Teller January, 2005 � February, 2006 Citizens Trust Bank Atlanta, Georgia � Managed and trained new employees on banking policies, laws, and regulations for handling customers financial accounts � Knowledgeable of consumer loans, security, cash control policies, retail banking, products, services, and government regulations pertaining to bank operations � Completed store opening and closing paperwork for daily reports of all financial bank transactions Sales Associate November, 2003 � December, 2004 Blockbuster Video Atlanta, Georgia � Trained, managed, and counseled store employees on retail policies and procedures � Managed store revenue: cash handling, deposit reconciliation and delivery deposits to the bank � Assisted in communicating and executing marketing and merchandising programs for marketing initiatives *** References Available Upon Request *** http://www.geebo.com/atl.cgi?ct=7&md=2&id=35456 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35456 Mercedes Prieto E-mail mercysfile@att.net 2115 Parliament Dr Cell 404 915-9557 Lawrenceville, GA 30043 Objective: To acquire a position in retail sales or customer service Skills Excellent customer relations, handling transactions of payments, billings, credits, Profile: customer complaints and other customer related account situations. Thorough knowledge of retail sales and responsibilities such as inventory checks, competitive knowledge of merchandise for accurate pricing and sales experience to maximize profits. Language: Bilingual, fluent in English / Spanish Employment: 2005 � 2009 Homemaker Lawrenceville, GA Needed to stay home to care for family matters 1987 � 2004 Mercy�s Accessories, Inc Hialeah, Fl Partnership in corporation Experience in market merchandising Buyer Inventory and stocking Speed up sales for maximum financial gain 1982 � 1986 Miami Dolphins, Ltd Miami, Fl Administrative office Account payables, updated bookkeeping, filing Customer accounts for billing, payments, credits, complaints and solutions 1979 � 1981 Peninsula Federal Bank N. Miami Bch, Fl Bank teller, then promoted to new accounts department Loan counseling and service Opening saving and certificate accounts Mercedes Prieto E-mail mercysfile@att.net 2115 Parliament Dr Cell 404 915-9557 Lawrenceville, GA 30043 Objective: To acquire a position in retail sales or customer service Skills Excellent customer relations, handling transactions of payments, billings, credits, Profile: customer complaints and other customer related account situations. Thorough knowledge of retail sales and responsibilities such as inventory checks, competitive knowledge of merchandise for accurate pricing and sales experience to maximize profits. Language: Bilingual, fluent in English / Spanish Employment: 2005 � 2009 Homemaker Lawrenceville, GA Needed to stay home to care for family matters 1987 � 2004 Mercy�s Accessories, Inc Hialeah, Fl Partnership in corporation Experience in market merchandising Buyer Inventory and stocking Speed up sales for maximum financial gain 1982 � 1986 Miami Dolphins, Ltd Miami, Fl Administrative office Account payables, updated bookkeeping, filing Customer accounts for billing, payments, credits, complaints and solutions 1979 � 1981 Peninsula Federal Bank N. Miami Bch, Fl Bank teller, then promoted to new accounts department Loan counseling and service Opening saving and certificate accounts Mercedes Prieto E-mail mercysfile@att.net 2115 Parliament Dr Cell 404 915-9557 Lawrenceville, GA 30043 Objective: To acquire a position in retail sales or customer service Skills Excellent customer relations, handling transactions of payments, billings, credits, Profile: customer complaints and other customer related account situations. Thorough knowledge of retail sales and responsibilities such as inventory checks, competitive knowledge of merchandise for accurate pricing and sales experience to maximize profits. Language: Bilingual, fluent in English / Spanish Employment: 2005 � 2009 Homemaker Lawrenceville, GA Needed to stay home to care for family matters 1987 � 2004 Mercy�s Accessories, Inc Hialeah, Fl Partnership in corporation Experience in market merchandising Buyer Inventory and stocking Speed up sales for maximum financial gain 1982 � 1986 Miami Dolphins, Ltd Miami, Fl Administrative office Account payables, updated bookkeeping, filing Customer accounts for billing, payments, credits, complaints and solutions 1979 � 1981 Peninsula Federal Bank N. Miami Bch, Fl Bank teller, then promoted to new accounts department Loan counseling and service Opening saving and certificate accounts http://www.geebo.com/atl.cgi?ct=7&md=2&id=35422 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35422 Christopher B. Freeman 2727 Hemingway Lane � Roswell, Georgia 30075 � 404.988.6441 � chrisfreeman80@yahoo.com Objective To obtain a challenging, career opportunity in client support where I can maximize my substantial experience and acquired skills. Skills Technical proficiency in MS Office(MS Word, MS Excel, and MS PowerPoint), Outlook Express, Microsoft Windows NT and Access, AS400, Lotus Notes, Salesforce, Mas 90, and the Internet. Work Experience Assurant (Jacobson Solutions Temp) Customer Service Representative 2008-2009 �Handles inbound calls regarding property and auto claims by the intake and documentation of all necessary information to initiate the claims process. �Assigns adjusters and examiners to claims while advising customers of all steps for the efficient processing of claims. �Supports various departments with notice of loss and document solution projects while still maintaining daily call standards. Delta Dental Insurance Company (Hire Dynamics Temp) Customer Service Representative 2007-2008 �Assist callers with various needs regarding dental insurance, including claims research, problem solving and accurately relaying benefit information. �Meet and exceed all call center performance standards while providing outstanding service. �Continually stay up to date with policy and procedural changes while taking the lead in successfully training and assisting new employees. Magellan Health Services Client Service Representative 2004-2007 �Responsible for answering incoming calls from members and mental health/substance abuse providers as they relate to benefits, claims, eligibility, and authorization of services. �Researches and provides support to clients regarding mental health/substance abuse programs, policies, and procedures while maintaining confidentiality guidelines. Clients include health plans, government agencies, corporations, and member. �Accountable for administrative intake documentation in the appropriate systems to initiate Care and Utilization management programs through accurate verification of patient information. �Gives routine referrals to patients and collects necessary demographic information to link triage decisions not requiring clinical judgment. ACS State Healthcare (Kelly Services Temp) Claims Correspondence Specialist 2003-2004 �Responsible for researching and responding to written Medicaid/Medicare claim inquiries via e-mail, using several in-house systems. �Maintain high level of accuracy and professionalism while adhering to Federal HIPAA regulations concerning patients� medical history and documentation. �Provide clear and concise response and direction to all clients, while taking the lead in consistently exceeding mandatory minimum quotas. GE Capital Customer Service Associate 2001-2003 �Provide clear and concise response and direction to all clients, while taking the lead in consistently exceeding mandatory minimum quotas. �Confidently assist customers and team members with inquiries and updated benefit information regarding new and existing credit card accounts. �Responsible for following up with customers directly by conducting surveys regarding related services rendered. References available upon request http://www.geebo.com/atl.cgi?ct=7&md=2&id=35364 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35364 Seeking job in which my skills in education, training, consulting, research, data analysis and process improvement, can be utilized http://www.geebo.com/atl.cgi?ct=7&md=2&id=35339 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35339 Angela D. Burton 914 North Blvd, Apt 2G Oak Park, IL 60304 312-617-7362 OBJECTIVE: A career-oriented position which will make use of my training and expertise while providing new challenges and career opportunities. SUMMARY:  Proven Expertise in Customer Service � Works effectively with customers, provides information, investigates problems and resolves issues while ensuring high levels of customer satisfaction. Excellent Communication Skills � A team leader experienced in training, coordinating and motivating personnel to high levels of professional achievement. Highly Organized � Applies proven time management skills to achieve long-term and short-term goals in a prompt, professional manner. Computer Literate � Familiar with MS Word, Excel, PowerPoint and Outlook as well as e-mail communication and Internet research. EXPERIENCE: Colorado Technical University, Schaumburg, Illinois December 2006 � April 2008 Team Leader � Admissions Advisor Assembled, trained and led a team of five advisors responsible for answering questions from Internet students by phone, determine eligibility and assist in the completion of financial aid applications. Followed up on leads. Investigated and resolved problems. Worked with academic advisors as needed. Permar Security Services, Davenport, Iowa March 2005 � July 2006 Customer Service Representative Monitored electronic security systems and dispatched police and fire assistance as needed. Worked with clients by phone to resolve problems and maintain high levels of customer satisfaction. Mediacom Cable, Moline, Illinois January 2003 � March 2005 Customer Service Representative Generated and closed work orders while assisting customers with a variety of problems including, but not limited to, billing questions, technical issues and account changes. Interacted with other departments as needed. AT&T Broadband, Schaumburg, Illinois April 2001 � January 2003 Customer Service Representative Issued daily assignments to installation technicians. Monitored technicians to ensure that appointments were made on time and that the work was completed satisfactorily. Assisted customers with scheduling service appointments. Recommended changes to existing service packages as needed. Northwestern Memorial Hospital, Chicago, Illinois April 2000 � April 2001 Public Safety Officer Conducted patrols of hospital buildings and grounds, investigating possible threats to the safety of patients and staff personnel. Prepared and submitted incident reports. Monitored mentally-ill patients. Vanru Credit Corporation, Chicago, Illinois April 1998 � April 2000 Support Staff/Customer Service Representative Entered check and credit card payments. Prepared and submitted daily and monthly reports to management. Calculated employee hours. Assisted customers by setting up payment plans on delinquent accounts. Submitted monthly statements to credit card customers. EDUCATION: Northwest Business College , Chicago, Illinois Current Working toward Associate of Arts Degree ANGELA D. BURTON 914 North Blvd, Unit 2G Oak Park, Illinois 60162 312-617-7362 msangeladburton@yahoo.com Dear Hiring Authority: I am interested in a career opportunity with your organization and am submitting my resume for your review. My background consistently demonstrates proven expertise in all areas of customer service. This includes answering customer in�quiries by phone, letter and e-mail while effectively determining and satis�fying customer needs. I also investi�gate problem situations and implement mutually satisfactory solutions quickly and professionally. Furthermore, I communicate effectively and work well with all levels of management and staff personnel. As a team leader, I have earned an excellent reputation for my ability to train, coordinate and motivate personnel for high levels of productivity. At the same time, my time management skills enable me to identify and achieve goals and objectives in a prompt, professional manner. Angela D. Burton A computer literate professional, I strongly believe that I would quickly become a valued addition to your team. I realize, however, that this brief summary can only serve as an introduction. Consequently, I would appreciate the opportunity of meeting with you in person to discuss my qualifications in greater detail. Thank you in advance for your time and consideration. I look forward to meeting you soon. Sincerely, http://www.geebo.com/atl.cgi?ct=7&md=2&id=35338 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35338 Magaline D. Harvey 471 Boxelder Rd; Atlanta, GA 30349 678 860-2335 cell; 770-774-7304 home Email: millionaire_mag@yahoo.com Linked in: www.linkedin.com/in/magalineharvey EDUCATION Southern University A&M College � B.S. Computer Science DeVry University � Computer Information Systems CEU The Technology Center � Project Management SUMMARY OF QUALIFICATIONS PMI certified Project Management Professional (PMP) with applied skills in Telecommunications, Information Technology, Sales, Business Development and Strategic Planning. SKILLS: � Project Management Professional Certification (PMP), Microsoft Certified Professional (MCP) - Microsoft Project 2007 � Implementing network & telecom solutions: xDSL, RFID, Cable, Satellite, Frame Relay, Metro E, Private Line � Strong knowledge of Microsoft Office Suite/tools. Certified using Microsoft Project 2007. � Applied Project Management skills �managing multiple projects at a time in a matrix organization. � Excellent Customer Service skills, Great Presentation skills � Full Life Cycle Software Development experience SOFTWARE: Microsoft Project 2007 (MCP), Sharepoint, SOTS, Nasco Processing System, Microsoft Suite, Visio, SQL, Lotus SmartSuite, Visio, Crystal Reports, HEAT, Clarify, Vantive, Remedy, CAF�, OPIE, TIRKS, MSOC, CICS, IDS, NEC, The Edge. Operating Systems: Windows, UNIX, Red Hat Linux Networking: VoIP, VPN, Checkpoint, PKI, LAN/WAN, Frame Relay, DSL, Cable Modem, TCP/IP, SNMP, Token Ring, Ethernet EMPLOYMENT 11/07 � 05/09 Project Manager � All Stop Communications, Atlanta, GA 07/04 � 09/07 Project Manager�AT&T -IP Provisioning, Atlanta, GA 05/04 � 07/04 Network Analyst -- Dendrite Inc/Novartis Pharmaceuticals, Atlanta GA 04/03 � 01/04 Technical Support Analyst � Computer Generated Solutions (CGS), Atlanta, GA 08/98 � 10/04 Project Manager�Information Technology Solutions, Atlanta, GA 03/01 � 04/02 Account Executive � New Horizons Computer Learning Center, Atlanta, GA CORE STRENGTHS � Developed and Managed Strategic Projects such as Metro Ethernet, RFID, Smart Ring, NetVPN, MPLS implementations from sales to implementation for AT&T customers. � Performed preliminary and follow-up needs assessment critical to project initiatives and implementation. � Execute High Speed Dedicated Internet Access & MPLS Services for Large/Small Business, Federal/State Government Accounts. � SME for Metro E product. Created process flows, documentation and resolved issues around implementing product. � Implement DSx, OCx, xDSL, T1, T3, long haul and Metro Ethernet data circuits for Internal & External Bellsouth Customers. � Work with several project teams for large initializations of various Bellsouth products. Strong vendor management skills. � Conducted process improvement team to identify problems experienced by DIA/VPN team & provided solutions with upper management and implemented best practices throughout department. � Ensured Customer satisfaction by complete, effective and constant communications to the customer both internal and external. � Provide a proactive approach to all aspect of projects to ensure project success and billing. � Exercise problem solving skills by tapping into effective resources and escalating where necessary. � Excelled in disaster recovery restorations during Gulf Coast storms to repair facilities and services in severely damaged areas resulting in Customer Satisfaction. � Dispatched BCS techs to site to install CPE for customer and conference Provisioning Engineer to complete installation with Tech. � As a SME with Metro E initiated and conducted Vendor meets with BCS, Network, Central Office, Site Managers, Infrastructure, Provisioning and Product Manager to resolve gaps in process. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35336 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35336 DEMETRA JENNINGS Douglasville, Georgia 30135 (678) 398-9033  deeceejenn@yahoo.com Professional Objective Highly motivated professional seeking to obtain an Administrative Assistant position with your organization where my related background and qualifications will be of value. Qualification Summary � Track record of 12+ years experience in administrative assistance, pay roll, collections, Invoices, data entry, customer service, research, multi-line phones, accounts receivable, files, policies and procedures. � Managing client relationships, meeting deadlines, producing quality work and exceeding goals � Reputation for maintaining confidentiality � Strengths include excellent leadership, organizational and problem solving skills. � Easily establish professional business and customer relationships. � Consistently received outstanding performance evaluations in all positions held. � Advanced computer skills: Word, Excel, Windows, AS/400, MAS 200, WMS, SAP and MISCES. Professional Experience Prologistix, Atlanta, Georgia Administrative Assistant, (March 2008 � October 2008) � Process expense reports � Research invoices to ensure they were process and paid on time � Assist in the monthly department inventory as requested � Prepare shipping orders � Order and monitor supplies for office personnel � Maintain filing system NINTH JUDICIAL CIRCUIT COURT (FOC Child Support), Kalamazoo, Michigan Administrative Support Specialist/Customer Service (July 2005 � Jan 2008) � Received copy of court orders to open up new child support case files. � Answers customer's payment and distribution questions � Received legal documents such as, child support, income withholding and spousal support � Provided customer service at the information counter and appointment check-in system � Received phone calls, mail, email, and faxes � Performed extensive data entry and preparation of information on numerous cases. FIRST HOUSING CORPORATION, Kalamazoo, Michigan Assistant Property Manager/Administrative (Oct 2000 � July 2005) � Handle delinquent rents, rent ledger, bank deposits, petty cash records and evictions � Assist property manager in overseeing leasing and maintenance staff � Assist with marketing and leasing activities as requested � Process new applications, re-certifications and provide required information for compliance � Process invoice payments using AS/400 � Maintain compliance policies and procedures � Assist property manager in overseeing leasing and maintenance staff � Experience in Multi family, Tax credit and Section 8 WISE PERSONNEL CORPORATE OFFICE, Grand Haven, Michigan Staffing Manager, (June 1994 � Aug 2000) � Responsible for recruiting, back ground checks, drug screening, testing and interviewing � Manage on-site staff, fill job orders, assist in incident investigation and paperwork � Negotiate bill rates with clients � Process payroll � Generate leads for sales manager � Supervised, trained and motivated 8 employees to achieve maximum performance Education Baker College, Muskegon, Michigan - Business Management studies References Excellent personal and professional references will be provided on request. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35332 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35332 PAUL G. MADONIA 204 Summit Forest Dr. Marietta,GA 30068 770-578-1365 cell-678-849-2943 paulmadonia@comcast.net PROFESSIONAL PROFILE A personable and experienced sales professional with fifteen years total sales and six years experience as a warehouse manager. Always a helpful CSR with many years of quality B2B relationships. PROFESSIONAL EXPERIENCE Light Bulb Depot, Atlanta,GA June2007-Sept.30,2008 941-552-2446 Tricia. Inside, outside and phone sales of lighting products. Calling on purchasing agents and owners to improve or maintain light output and energy savings. Recived salesman of the month honors twice. Keystone Automotive, Austell,GA Nov.2006-June2007 AirServ Corp., College Park and American staffing, Kennesaw, GA. Temporary positions upon moving to Marietta. Forklift, shipping/receiving and some hazmat training. Shanor Electric, Buffalo,NY 716-876-0711 Jan.2000-Oct.2006 Purchasing, inside, phone and counter sales. Selling electrical materials for construction; circuit breakers, generators and wire. Also sent out bids on electrical products used by many municipalities. Quermback Electric, Buffalo,NY 716-856-6644 May1993-Jan2000 Counter and phone sales, customer service, expediting of will call and special ordered items. Initiated new way of order picking of light bulbs, by using product code in the description. EDUCATION Erie Community College North, Williamsville,NY AAS Electrical Technology COMPUTER KNOWLEDGE Windows XP and 98, Internet Research and some Excel. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35331 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35331 Aundree Kellam 4113 Akins Ridge Court Powder Springs, GA. 30127 ark4113@hotmail.com 678-567-0059 Objective: Customer Service position with growing company. Experience: Meggitt Aircraft Braking Systems Forest Park, GA. 30297 Customer Service /Purchasing 1996 to 2008 * Purchase all products and supplies . * Provide monthly Inventory reports. * Maintain inventory for two major airlines. * Work with various shipping providers to get our product to the customer on a timely basis. * Generate credits,debits and adjustments to inventory. * Provide support to the Customer Service / Sales person. Fisher Scientific Norcross, GA. Customer Service Representative 1995 to 1996 * Process customer orders via phone, fax, mail, and walk-ins. * Issue credits, debits and adjustments. * Provide the customer product information and cost. Education: Kennesaw State University Continuing Education Kennesaw, GA. Certification Medical Office Assistant (MOA) 2009 * Receptionist and Support Specialist * Patient Scheduling * Processing Medical Records and Documents * Medical Terminology and Basic Anatomy. * Specialized Billing Reimbursement * Certified CPR and AED Gwinett Technical College Lawrenceville, GA. 1996 Excel and Word References: Available upon request http://www.geebo.com/atl.cgi?ct=7&md=2&id=35318 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35318 Donna Campbell 3040 Peachtree Rd Unit 706 Atlanta GA 30305 (502)415-0155 mrsdonnaweathers@yahoo.com Work Experience Windsor Ridge Assisted Living Certified CNA,QMA Caring For Residents ,Passing Meds February 2008 � may 12,2009 CNA Kentuckianna Nursing /Parkway medical center Louisville, ky Care for residents daily living, train new aids on all floors January 2004 - January 2008 Certified CNA Hazelwood Health and rehab Louisville, KY cared for residents CNA 2 yrs April 1999 - September 2001 Education Sellersberg nurse aid training Certification in,In,,GA I am certified and current February 2005 - April 2005 Spalding University Medical Receptionist training Certification in March 2002 - October 2002 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35308 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35308 Carmen Bussell Decatur, GA 30034 (678)760-4728 bussell09@comcast.net Skills:  Customer Service  Administrative/Clerical  Data Entry  Filing System  Microsoft (Word/Excel)  Receptionist  Switchboard  Telemarketing  Typist (50 wpm) Highlights: Customer Service Representative works well independently or in a team environment. Eager learner of new tasks. Responsible and an enthusiastic team member. Professional Experience: American Kidney Foundation Atlanta, Georgia 02/2008-05/08/2009 Customer Service Representative � Perform high volume of outbound calls. � Complete assessments and schedules. � Consulted with participants to schedule follow up. � Enter Data of client�s information onto a spreadsheet. � Maintained daily call quota and conducted job function in a manner that promotes a high level of Administrative duties. Merequest Marketing Distribution Inc. Norcross, Georgia 04/2008-10/04/2008 Customer Service Representative � Administrator of outbound calls while maintaining an extraordinary level of customer service. � Inquire about customer�s concerns with RainSoft water testing and treatment system. � Prepare documents for analyst to review. � Arrange time for analyst to install water treatment system. Good Samaritan Health Center- Volunteer Lawrenceville, Georgia 03/2006-04/2008 Receptionist � Receptionist � Answer caller�s issues concerning the Health Center. � Registered the patient�s information into MedSoft database. � Assisted the medical staff with the patient�s records, filing and notified patients their medication arrival. � Registered children�s immunization information into the G.R.I.T.S. (Georgia Records Immunization Transaction and Services). � Processed patient�s medical release request to their primary physicians. � Internet research to locate various medical facilities to retrieve the addresses, phone numbers and contact person of a particular hospital or clinic. � Enter Data of patient�s information into MedSoft database. Greyhound Bus Lines Atlanta, Georgia 05/2000-11/2001 Customer Service Representative � Greet and direct patrons to assigned bus terminals. � Data Entry included trip tickets and synchronization of luggage. � Managed a high volume telephone system and customer service desk. Diploma - Bushwick High School, Brooklyn, New York Certificate - Berk Business School, Brooklyn, New York http://www.geebo.com/atl.cgi?ct=7&md=2&id=35302 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35302 Yolanda S Savage 3390 Fairburn Rd. Apt P-266 Atlanta, GA 30331 savagey02@yahoo.com Cell (404)503-5990 Objective: To obtain an entry level position. HIGHLIGHTS OF QUALIFICATIONS Accomplished professional experience with two years of experience in office automation; customer service. Computer knowledge including Microsoft Word XP, Power Point, Excel, Internet and Outlook. Reliable and highly motivated self- starter with an aptitude for quickly learning accomplishing new task. Fulfilled military obligation, Specialized Training includes leadership; and alcohol abuse; ual harassment and intervention and Administrative Specialist Course, Armed Security Surveillance and Guard Training. Well-organized and able to meet lines. Personable and persuasive in communicating creatively with customers from all backgrounds. Proven skill in persevering to solve customer's problems. EMPLOYMENT HISTORY February 2009- Present Atlanta Handicapped Manor, Atlanta, GA *Manage property during daytime hours *Maintain cleanliness of property *Prepare apartments for move-in *Greet vendors August 2006 -August 2007 Cashier, Wal-Mart Super Center, Lauderhill, FL * Assist customers in finalizing retail selections * Assist customers by answering any questions they might have * Assist customers in locating any items within the store * Assist elderly customers carry heavy packages to vehicle when needed October 2005- August 2006 Sitel Corporation, Augusta, GA * Assist callers with Verizon Wireless billing issues * Document conversation for corporate office * Accept payments for cellular service * Put in orders for replacement cell phones. Sept 2003-Nov 2005 Administrative Specialist, U.S. Army Fort Gordon, GA * Worked numerous 24 hour security surveillance of Military post * Updated over 25 employees records on the computerized personnel database. * Re-organized the established personnel filing system using the Microsoft Excel program which saved numerous man hours. * Used Microsoft Word and Power Point to type and prepare letters, reports and other kinds of documents. *Volunteer for over 100 hours with the Military Single Soldier Program EDUCATION AND TRAINING United States Army Specialized Training: Leadership, and Alcohol Abuse Training, ual Harassment, Intervention, Armed Security Surveillance and Guard Morris Brown College 92 Semester hours in Music Industry Atlanta, GA http://www.geebo.com/atl.cgi?ct=7&md=2&id=35299 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35299 Computer Operating Skills: Windows 2003/2007/ Microsoft Office Mac, Professional /XP/NT, Windows 2003 Server. Skills: Applications: 2007 Microsoft Word, Excel, Access, and PowerPoint. JDEdwards Task Explorer, Service Source Office Productivity Tools: Remedy ticketing system, Visio, Paint Shop Pro, Animation Shop, Adobe Photo Shop Elements 7.0, Lotus Notes and Outlook. Professional Experience: Coca-Cola Corporation Project Coordinator (contractor) 7/2008- Present  Managed fountain installations for Coca-Cola customers by resolving scheduling and equipment issues  Developed weekly and daily reports to project manager concerning inventory and work orders completed  Communicated effectively to technicians by phone to clients at every phase on high profile projects  Utilized NICE Perform to evaluate performance made to customers, increased customer service and completed each project on time.  First point of contact for Coca-cola installers, customers, and our warehouse concerning maintenance problems, ensuring product delivery, and promotional materials arrive before installation.  Advanced in problem resolution by anticipating equipment delays, communicating with technicians daily and monitoring all equipment installs 5 days prior to scheduled date. Wachovia Corporation 4/2007�10/2007 Help Desk Analyst  Resolved issues for Wachovia Securities employees in Charlotte, increasing company�s overall productivity  Organized and performed data entry to update company�s current business processes  Served as first point of contact on computer issues and delegated work to speed up the completion of projects Bank of America Corporation (BAC) 8/2006�2/2007 Security Analyst - Contract  Develop background investigations for Identity Theft and Fraud for both BAC customers and associates  Liaison for improving the relationship between BAC victims of identity theft and the Investigations Team  Created correspondence reporting the illegal use of BAC assets relative to customer account information  Effective communication to BAC employees via phone to problem solve both identity and security issues Administrative Assistant (BAC)  Accurately organized company documents, filing and clerical services to internal employees  High attention to detail and provided data entry in organizing both client and manager requests  Effectively processed time sensitive information for new hires and terminations of BAC employees Duke Energy Corporation (Charlotte, NC) 6/2005-6/2006 Data Center Operations, Production Analyst  Proactively monitor the infrastructure (operating systems) and ensure coverage in the Data Center  Enhanced multi-tasking skills by troubleshooting various network and printing tasks in a timely manner  Performed as Lead Analyst to delegate tasks and communicate hardware and software malfunctions to other IT groups Duke Energy Corporation (Charlotte, NC) 6/2005-6/2006 Help Desk Analyst  Resolved access problems with the company�s network and various applications by research and evaluation  Used Remedy AR System to track help desk calls, and help maintained company�s abandonment rate of 4.0%.  Project lead for Courier project and developed a strategy to increase the use of the Courier password reset tool  Increased customer awareness and educated them on the benefits of the company�s new software. Internships: Olive at the Paisley Umbrella 2/2009 � 5/2009 Personal Assistant to Fashion Designer (part-time, flexible hours) � Run errands, Host bridal shower events at designer�s showroom and provide excellent customer service � Develop promotional campaign and perform marketing trend research new for spring collection � Gather information from vendors and provide any administrative needs requested by the designer. Urban Suite Entertainment 5/2008-8/2008 Personal Assistant to CEO � Organized, updated and designed marketing materials for company website and online fashion magazine � Interviewed designers, and other potential clients to meet with CEO for consultation � Creatively contributed ideas and interviewed potential employees for new company fashion line � Scheduled meetings and written correspondence for CEO client acquisition Dougherty Equipment Company (Greensboro, NC) 5/2004-8/2004 Marketing Assistant Internship � Customized sales literature for sales reps to obtain clients interested in company products � Designed a web-based Customer Satisfaction Survey for the company�s website � Performed marketing research on company�s target market to help promote company products UNCG Promotional Management Course 1/2004-5/2004 General Motors Marketing Internship � Launched a marketing campaign for Crown Pontiac to increase awareness of brand name toward college students � Team Leader in creating an interactive website: www.alive4drive.com, promoting company products � Performed research and analysis for Pontiac, and increased awareness of local dealer by 30%. � Won 1st place in the nationwide competition, Competed against universities in the U.S. Education: UNIVERSITY OF NORTH CAROLNA AT GREENSBORO 8/2001-12/2004 B.S. in Information Systems & Operations Management B.S. in Business Administration, Concentration: Marketing Honors: Academic Awards (Spring 2003 and 2004), Dean�s List; GPA: 3.50 Savannah College of Art and Design B.A. Fashion Design(Atlanta campus- part-time) 9/2007 - 5/2008 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35294 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35294 Jean R Charles 8003 DrawBridge RD SE Smyrna, GA 30080 Cell: 954-639-1635 Home: 954-756-3524 Born: February 15, 1987 Education: High School: Hallandale High Hallandale, FL 2002-2004 Capitol High Phoenix, AZ 2004-2005 Middle School: McNicol Middle Hollywood, FL 1999-2001 College School: Penn Foster Career School 2009-2010 Major: Computer Tech Fast learner. Does not fold under pressure, handles customers without losing temper. A known problem solver solves issues in a calm matter. Optimistic worker always on time if not early. Love working and dealing with the everyday customer. Strives for the best and also help others with whatever I can. Employment: Best Buy (Aventura, FL) February 2003 - December 2004 Title: Retail Merchandiser Register Duties: handling merchandise, money exchange, remembering all sales and promotions currently running, and suggestively selling merchandise to customers Ale House(Hollywood, FL) April 2004 - March 2005 Title: Dishwasher/Kitchen Help Register Duties: include the cleaning and sanitation of all cook and serving ware and the restocking wares. To provide customer service and ensure guest satisfaction while performing all required duties of the job. Ensure cleanliness of all areas physically I able to withstand continued walking, standing, bending, heavy lifting up to 50 lbs, and reaching. Toysrus (Toys us Pines, FL) October 2006 - November 2006 Title: Off-Hours Stock Clerk Responsibilities: Customer Service: Helping customers find what they need within the store, cleaning the store and making sure that it looks presentable at all times. Register Duties: Working overnight stock crew putting up items up shelves by using a ladder, carrying boxes out the warehouse using a pallet jack, Ability to work early morning & late night shifts, Ability to lift and carry boxes/merchandise weighing up to 70 pounds and to climb and descend ladders. Ability to handle heavy equipment ( pallet jack, bailer, trash compactor, airplane ladder and six-foot and twelve-foot ladders or any other applicable equipment) United Parcel Service (Hollywood, FL) December 2006 - April 2007 Pre-loader Responsibilities: Handled freight up to 70 lbs or more for shipment; sorted packages to send to various Fedex facilities; verified shipments for missing and damaged goods; loaded and unloaded trucks according to set time restraints in order to ensure delivery as promised to valued customers. Hilton Ft. Lauderdale Airport(Fort Lauderdale, FL) August 2008 - November 2008 Stewarding Responsibilities: Responsible for the cleanliness of the kitchen. Duties include washing of all dishes, silverware, glassware, pots and pans. Additional duties are mopping of the kitchen area and removal of all trash. Skills: Microsoft Word, Excel, Power point Interests Learning new things. Succeeding in hard tasks. Performing at my best ability to get the job done. Not folding under pressure.