|
Searching for a CSR or Clerk Position |
|
|
|
|
|
| Details: |
Briana Smith
(404) 551-7498 § brianawysmith@yahoo.com
Success, I believe rests in one’s ability to join the strategic with the tactical, to understand the service industry, to successfully improve customer service, and to construct a sturdy and dedicated workforce. No solitary function is responsible for performance. It is the combination of all functions and the joint strength of the management team that makes things happen. I am interested in the Customer Service/Office Clerk position. My enclosed résumé outlines my growing years of expertise within the service industry.
Highlights include the following:
üCustomer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
üClerical — Knowledge of administrative and clerical procedures and systems such as bookkeeping, managing files and records, and other office procedures and terminology.
üEstablishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
My experience in the industry is solid, my knowledge is progressive and my skills would be a great addition to your workforce.
Sincerely,
Briana W. Smith
Briana Smith
(404) 551-7498 § brianawysmith@yahoo.com
Seeking position as…
CUSTOMER SERVICE REPRESENTATIVE/GENERAL CLERK
A highly energetic, personable, and results-oriented team player with outstanding production skills. Offering years of growing success in fast-track manufacturing environments.
Ø Time Management
Ø Social Perceptiveness
Ø Problem Sensitivity
Ø Deductive Reasoning
Ø Customer Service
Ø Client Relations
Ø Detail Oriented
Ø General Office
Ø Problem Solving
Ø Organizational Abilities
Ø Attention to Detail
Ø Communication Skills
Ø Highly Reliable
Ø Type 40 WPM
Computer Skills: Windows Operating Systems, Microsoft Office (Word, Excel, Access, and PowerPoint)
CORE STRENGTHS
§Customer Service§
§ Resolved customer inquiries and complaints regarding the store and merchandise
§ Entered detailed call information into tracking system to be resolved by management
§ Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
§ Recommend, selected, and assisted locating or obtaining merchandise based on customer needs
§Cashier§
§ Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
§ Maintained clean and orderly work environment
§ Greeted customers and ascertain what each customer wanted or needed
§ Described merchandise and explain use, operation, and care of merchandise to customers
§Medical Records Clerk§
§ Maintained patients medical files including photocopying records and documents for claims
§ Collected information to create new files for new patients
§ Discretely handled sensitive information to maintain patient confidentiality
§ Maintained paper files for computerized system
WORK HISTORY
Sears Holding Corporation, Round Rock, Texas, Customer Service Representative/Lead
8/07-3/09
Wal-Mart, Newnan, Georgia, Cashier 8/06-3/07
Douglas Community Service Board, Austell, Georgia, Medical Records Clerk
8/03-8/05
EDUCATION
Georgia Military College, Fairburn, Georgia, Business Administration
8/06 - present
Austin Community College, Austin, Texas, Business Administration
8/08-12/08
References Available Upon Request
|
|
| General Location: |
Atlanta |
|
| Specific Location: |
N/A |
|
| Zip Code: |
30269 |
|
|
|
