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Customer Service Professional |
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| Details: |
Christopher B. Freeman
2727 Hemingway Lane • Roswell, Georgia 30075 • 404.988.6441 • chrisfreeman80@yahoo.com
Objective
To obtain a challenging, career opportunity in client support where I can maximize my substantial experience and acquired skills.
Skills
Technical proficiency in MS Office(MS Word, MS Excel, and MS PowerPoint), Outlook Express, Microsoft Windows NT and Access, AS400, Lotus Notes, Salesforce, Mas 90, and the Internet.
Work Experience
Assurant (Jacobson Solutions Temp)
Customer Service Representative
2008-2009
•Handles inbound calls regarding property and auto claims by the intake and documentation of all necessary information to initiate the claims process.
•Assigns adjusters and examiners to claims while advising customers of all steps for the efficient processing of claims.
•Supports various departments with notice of loss and document solution projects while still maintaining daily call standards.
Delta Dental Insurance Company (Hire Dynamics Temp)
Customer Service Representative
2007-2008
•Assist callers with various needs regarding dental insurance, including claims research,
problem solving and accurately relaying benefit information.
•Meet and exceed all call center performance
standards while providing outstanding service.
•Continually stay up to date with policy and procedural
changes while taking the lead in successfully training and assisting new employees.
Magellan Health Services
Client Service Representative
2004-2007
•Responsible for answering incoming calls from members and mental health/substance abuse providers as they relate to benefits, claims, eligibility, and authorization of services.
•Researches and provides support to clients regarding mental health/substance abuse programs, policies, and procedures while maintaining confidentiality guidelines. Clients include health plans, government agencies, corporations, and member.
•Accountable for administrative intake documentation in the appropriate systems to initiate Care and Utilization management programs through accurate verification of patient information.
•Gives routine referrals to patients and collects necessary demographic information to link triage decisions not requiring clinical judgment.
ACS State Healthcare (Kelly Services Temp)
Claims Correspondence Specialist
2003-2004
•Responsible for researching and responding to written
Medicaid/Medicare claim inquiries via e-mail, using several in-house systems.
•Maintain high level of accuracy and professionalism while
adhering to Federal HIPAA regulations concerning patients’ medical history and documentation.
•Provide clear and concise response and direction to all
clients, while taking the lead in consistently exceeding mandatory minimum quotas.
GE Capital
Customer Service Associate
2001-2003
•Provide clear and concise response and direction to all
clients, while taking the lead in consistently exceeding mandatory minimum quotas.
•Confidently assist customers and team members with
inquiries and updated benefit information
regarding new and existing credit card accounts.
•Responsible for following up with customers directly by
conducting surveys regarding related services rendered.
References available upon request
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| General Location: |
Atlanta |
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| Specific Location: |
N/A |
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| Zip Code: |
30338 |
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