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Motivated Customer Service Professional |
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| Details: |
Angela D. Burton
914 North Blvd, Apt 2G
Oak Park, IL 60304
312-617-7362
OBJECTIVE: A career-oriented position which will make use of my training and expertise while providing new challenges and career opportunities.
SUMMARY: Proven Expertise in Customer Service – Works effectively with customers, provides information, investigates problems and resolves issues while ensuring high levels of customer satisfaction.
Excellent Communication Skills – A team leader experienced in training, coordinating and motivating personnel to high levels of professional achievement.
Highly Organized – Applies proven time management skills to achieve long-term and short-term goals in a prompt, professional manner.
Computer Literate – Familiar with MS Word, Excel, PowerPoint and Outlook as well as e-mail communication and Internet research.
EXPERIENCE: Colorado Technical University, Schaumburg, Illinois December 2006 – April 2008
Team Leader – Admissions Advisor
Assembled, trained and led a team of five advisors responsible for answering questions from Internet students by phone, determine eligibility and assist in the completion of financial aid applications.
Followed up on leads.
Investigated and resolved problems.
Worked with academic advisors as needed.
Permar Security Services, Davenport, Iowa March 2005 – July 2006
Customer Service Representative
Monitored electronic security systems and dispatched police and fire assistance as needed.
Worked with clients by phone to resolve problems and maintain high levels of customer satisfaction.
Mediacom Cable, Moline, Illinois January 2003 – March 2005
Customer Service Representative
Generated and closed work orders while assisting customers with a variety of problems including, but not limited to, billing questions, technical issues and account changes.
Interacted with other departments as needed.
AT&T Broadband, Schaumburg, Illinois April 2001 – January 2003
Customer Service Representative
Issued daily assignments to installation technicians.
Monitored technicians to ensure that appointments were made on time and that the work was completed satisfactorily.
Assisted customers with scheduling service appointments.
Recommended changes to existing service packages as needed.
Northwestern Memorial Hospital, Chicago, Illinois April 2000 – April 2001
Public Safety Officer
Conducted patrols of hospital buildings and grounds, investigating possible threats to the safety of patients and staff personnel.
Prepared and submitted incident reports.
Monitored mentally-ill patients.
Vanru Credit Corporation, Chicago, Illinois April 1998 – April 2000
Support Staff/Customer Service Representative
Entered check and credit card payments.
Prepared and submitted daily and monthly reports to management.
Calculated employee hours.
Assisted customers by setting up payment plans on delinquent accounts.
Submitted monthly statements to credit card customers.
EDUCATION: Northwest Business College , Chicago, Illinois Current
Working toward Associate of Arts Degree
ANGELA D. BURTON
914 North Blvd, Unit 2G
Oak Park, Illinois 60162
312-617-7362
msangeladburton@yahoo.com
Dear Hiring Authority:
I am interested in a career opportunity with your organization and am submitting my resume for your review.
My background consistently demonstrates proven expertise in all areas of customer service. This includes answering customer inquiries by phone, letter and e-mail while effectively determining and satisfying customer needs. I also investigate problem situations and implement mutually satisfactory solutions quickly and professionally.
Furthermore, I communicate effectively and work well with all levels of management and staff personnel. As a team leader, I have earned an excellent reputation for my ability to train, coordinate and motivate personnel for high levels of productivity. At the same time, my time management skills enable me to identify and achieve goals and objectives in a prompt, professional manner.
Angela D. Burton
A computer literate professional, I strongly believe that I would quickly become a valued addition to your team. I realize, however, that this brief summary can only serve as an introduction. Consequently, I would appreciate the opportunity of meeting with you in person to discuss my qualifications in greater detail.
Thank you in advance for your time and consideration. I look forward to meeting you soon.
Sincerely, |
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| General Location: |
Atlanta |
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| Specific Location: |
N/A |
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