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Certified Project Manager |
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| Details: |
Magaline D. Harvey
471 Boxelder Rd; Atlanta, GA 30349 678 860-2335 cell; 770-774-7304 home
Email: millionaire_mag@yahoo.com Linked in: linkedin.com
EDUCATION
Southern University A&M College – B.S. Computer Science
DeVry University – Computer Information Systems CEU
The Technology Center – Project Management
SUMMARY OF QUALIFICATIONS
PMI certified Project Management Professional (PMP) with applied skills in Telecommunications, Information Technology, Sales, Business Development and Strategic Planning.
SKILLS:
• Project Management Professional Certification (PMP), Microsoft Certified Professional (MCP) - Microsoft Project 2007
• Implementing network & telecom solutions: xDSL, RFID, Cable, Satellite, Frame Relay, Metro E, Private Line
• Strong knowledge of Microsoft Office Suite/tools. Certified using Microsoft Project 2007.
• Applied Project Management skills –managing multiple projects at a time in a matrix organization.
• Excellent Customer Service skills, Great Presentation skills
• Full Life Cycle Software Development experience
SOFTWARE:
Microsoft Project 2007 (MCP), Sharepoint, SOTS, Nasco Processing System, Microsoft Suite, Visio, SQL, Lotus SmartSuite, Visio, Crystal Reports, HEAT, Clarify, Vantive, Remedy, CAFÉ, OPIE, TIRKS, MSOC, CICS, IDS, NEC, The Edge.
Operating Systems: Windows, UNIX, Red Hat Linux
Networking: VoIP, VPN, Checkpoint, PKI, LAN/WAN, Frame Relay, DSL, Cable Modem, TCP/IP, SNMP, Token Ring, Ethernet
EMPLOYMENT
11/07 – 05/09 Project Manager – All Stop Communications, Atlanta, GA
07/04 – 09/07 Project Manager—AT&T -IP Provisioning, Atlanta, GA
05/04 – 07/04 Network Analyst -- Dendrite Inc/Novartis Pharmaceuticals, Atlanta GA
04/03 – 01/04 Technical Support Analyst – Computer Generated Solutions (CGS), Atlanta, GA
08/98 – 10/04 Project Manager—Information Technology Solutions, Atlanta, GA
03/01 – 04/02 Account Executive – New Horizons Computer Learning Center, Atlanta, GA
CORE STRENGTHS
• Developed and Managed Strategic Projects such as Metro Ethernet, RFID, Smart Ring, NetVPN, MPLS implementations from sales to implementation for AT&T customers.
• Performed preliminary and follow-up needs assessment critical to project initiatives and implementation.
• Execute High Speed Dedicated Internet Access & MPLS Services for Large/Small Business, Federal/State Government Accounts.
• SME for Metro E product. Created process flows, documentation and resolved issues around implementing product.
• Implement DSx, OCx, xDSL, T1, T3, long haul and Metro Ethernet data circuits for Internal & External Bellsouth Customers.
• Work with several project teams for large initializations of various Bellsouth products. Strong vendor management skills.
• Conducted process improvement team to identify problems experienced by DIA/VPN team & provided solutions with upper management and implemented best practices throughout department.
• Ensured Customer satisfaction by complete, effective and constant communications to the customer both internal and external.
• Provide a proactive approach to all aspect of projects to ensure project success and billing.
• Exercise problem solving skills by tapping into effective resources and escalating where necessary.
• Excelled in disaster recovery restorations during Gulf Coast storms to repair facilities and services in severely damaged areas resulting in Customer Satisfaction.
• Dispatched BCS techs to site to install CPE for customer and conference Provisioning Engineer to complete installation with Tech.
• As a SME with Metro E initiated and conducted Vendor meets with BCS, Network, Central Office, Site Managers, Infrastructure, Provisioning and Product Manager to resolve gaps in process. |
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| General Location: |
Atlanta |
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| Specific Location: |
N/A |
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| Zip Code: |
30327 |
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