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Customer Service |
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| Details: |
Carmen Bussell
Decatur, GA 30034
(678)760-4728
bussell09@comcast.net
Skills:
Customer Service
Administrative/Clerical
Data Entry
Filing System
Microsoft (Word/Excel)
Receptionist
Switchboard
Telemarketing
Typist (50 wpm)
Highlights:
Customer Service Representative works well independently or in a team environment. Eager learner of new tasks. Responsible and an enthusiastic team member.
Professional Experience:
American Kidney Foundation Atlanta, Georgia 02/2008-05/08/2009
Customer Service Representative
• Perform high volume of outbound calls.
• Complete assessments and schedules.
• Consulted with participants to schedule follow up.
• Enter Data of client’s information onto a spreadsheet.
• Maintained daily call quota and conducted job function in a manner that promotes a high level of Administrative duties.
Merequest Marketing Distribution Inc. Norcross, Georgia 04/2008-10/04/2008
Customer Service Representative
• Administrator of outbound calls while maintaining an extraordinary level of customer service.
• Inquire about customer’s concerns with RainSoft water testing and treatment system.
• Prepare documents for analyst to review.
• Arrange time for analyst to install water treatment system.
Good Samaritan Health Center- Volunteer Lawrenceville, Georgia 03/2006-04/2008
Receptionist
• Receptionist
• Answer caller’s issues concerning the Health Center.
• Registered the patient’s information into MedSoft database.
• Assisted the medical staff with the patient’s records, filing and notified patients their medication arrival.
• Registered children’s immunization information into the G.R.I.T.S. (Georgia Records Immunization Transaction and Services).
• Processed patient’s medical release request to their primary physicians.
• Internet research to locate various medical facilities to retrieve the addresses, phone numbers and contact person of a particular hospital or clinic.
• Enter Data of patient’s information into MedSoft database.
Greyhound Bus Lines Atlanta, Georgia 05/2000-11/2001
Customer Service Representative
• Greet and direct patrons to assigned bus terminals.
• Data Entry included trip tickets and synchronization of luggage.
• Managed a high volume telephone system and customer service desk.
Diploma - Bushwick High School, Brooklyn, New York
Certificate - Berk Business School, Brooklyn, New York
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| General Location: |
Atlanta |
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| Specific Location: |
N/A |
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| Zip Code: |
30093 |
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