Atlanta Resumes

ID#: 35299

Details:

Computer Operating Skills: Windows 2003/2007/ Microsoft Office Mac, Professional /XP/NT, Windows 2003 Server. Skills: Applications: 2007 Microsoft Word, Excel, Access, and PowerPoint. JDEdwards Task Explorer,
Service Source Office Productivity Tools: Remedy ticketing system, Visio, Paint Shop Pro, Animation Shop,
Adobe Photo Shop Elements 7.0, Lotus Notes and Outlook.

Professional
Experience: Coca-Cola Corporation
Project Coordinator (contractor) 7/2008- Present
 Managed fountain installations for Coca-Cola customers by resolving scheduling and equipment issues
 Developed weekly and daily reports to project manager concerning inventory and work orders completed
 Communicated effectively to technicians by phone to clients at every phase on high profile projects
 Utilized NICE Perform to evaluate performance made to customers, increased customer service and completed each project on time.
 First point of contact for Coca-cola installers, customers, and our warehouse concerning maintenance problems, ensuring product delivery, and promotional materials arrive before installation.
 Advanced in problem resolution by anticipating equipment delays, communicating with technicians daily and monitoring all equipment installs 5 days prior to scheduled date.

Wachovia Corporation 4/2007–10/2007
Help Desk Analyst
 Resolved issues for Wachovia Securities employees in Charlotte, increasing company’s overall productivity
 Organized and performed data entry to update company’s current business processes
 Served as first point of contact on computer issues and delegated work to speed up the completion of projects

Bank of America Corporation (BAC) 8/2006–2/2007
Security Analyst - Contract
 Develop background investigations for Identity Theft and Fraud for both BAC customers and associates
 Liaison for improving the relationship between BAC victims of identity theft and the Investigations Team
 Created correspondence reporting the illegal use of BAC assets relative to customer account information
 Effective communication to BAC employees via phone to problem solve both identity and security issues

Administrative Assistant (BAC)
 Accurately organized company documents, filing and clerical services to internal employees
 High attention to detail and provided data entry in organizing both client and manager requests
 Effectively processed time sensitive information for new hires and terminations of BAC employees

Duke Energy Corporation (Charlotte, NC) 6/2005-6/2006
Data Center Operations, Production Analyst
 Proactively monitor the infrastructure (operating systems) and ensure coverage in the Data Center
 Enhanced multi-tasking skills by troubleshooting various network and printing tasks in a timely manner
 Performed as Lead Analyst to delegate tasks and communicate hardware and software malfunctions to other IT groups

Duke Energy Corporation (Charlotte, NC) 6/2005-6/2006
Help Desk Analyst
 Resolved access problems with the company’s network and various applications by research and evaluation
 Used Remedy AR System to track help desk calls, and help maintained company’s abandonment rate of 4.0%.
 Project lead for Courier project and developed a strategy to increase the use of the Courier password reset tool
 Increased customer awareness and educated them on the benefits of the company’s new software.

Internships: Olive at the Paisley Umbrella 2/2009 – 5/2009
Personal Assistant to Fashion Designer (part-time, flexible hours)
• Run errands, Host bridal shower events at designer’s showroom and provide excellent customer service
• Develop promotional campaign and perform marketing trend research new for spring collection
• Gather information from vendors and provide any administrative needs requested by the designer.

Urban Suite Entertainment 5/2008-8/2008
Personal Assistant to CEO
• Organized, updated and designed marketing materials for company website and online fashion magazine
• Interviewed designers, and other potential clients to meet with CEO for consultation
• Creatively contributed ideas and interviewed potential employees for new company fashion line
• Scheduled meetings and written correspondence for CEO client acquisition

Dougherty Equipment Company (Greensboro, NC) 5/2004-8/2004
Marketing Assistant Internship
• Customized sales literature for sales reps to obtain clients interested in company products
• Designed a web-based Customer Satisfaction Survey for the company’s website
• Performed marketing research on company’s target market to help promote company products

UNCG Promotional Management Course 1/2004-5/2004
General Motors Marketing Internship
• Launched a marketing campaign for Crown Pontiac to increase awareness of brand name toward college students
• Team Leader in creating an interactive website: alive4drive.com promoting company products
• Performed research and analysis for Pontiac, and increased awareness of local dealer by 30%.
• Won 1st place in the nationwide competition, Competed against universities in the U.S.

Education: UNIVERSITY OF NORTH CAROLNA AT GREENSBORO 8/2001-12/2004
B.S. in Information Systems & Operations Management
B.S. in Business Administration, Concentration: Marketing
Honors: Academic Awards (Spring 2003 and 2004), Dean’s List; GPA: 3.50
Savannah College of Art and Design
B.A. Fashion Design(Atlanta campus- part-time) 9/2007 - 5/2008

General Location:

Atlanta

Specific Location:

N/A

Zip Code:

30350

Fashion, Marketing, and Administration