Over 7 years Customer Service experience in a call center environment.
I've provided optimal service to customers while working in several positions, including those held at SprintNextel, MCI, Dun & Bradstreet and the Atlanta Journal/Constitution among others.
Adept skills in servicing customers and providing solutions to difficult problems.
I have serviced external and internal customers, both business and the general public and have always given optimum customer service.
Excellent verbal and written communication skills.
I read and write well, studied broadcasting and journalism in college and have a Bachelor of Arts degree in Mass Communication from West Georgia College.
Able to multi-task and quickly grasp and understand new technologies.
I've used a PC in my everyday work for approximately 18 years and have recently worked as a technician for a major telecommunications corporation. I type 40-45 words per minute and have completed PC vendor certification classes.
Currently employed as a Substitute Teacher I am confident that my experience and abilities can contribute to the success of your organization. I’d love to discuss this opening with you immediately. My resume is available and you may call me at 678-817-5815 (home); 404-909-1703 (wireless) or send an email to ontact@zekemcdanieljr.com to arrange an interview. I look forward to hearing from you!
